At Sunflai Swimwear, we want you to love your fashion-forward swimwear as much as we do. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Policy Highlights

  • 15-Day Window: Returns/exchanges must be initiated within 15 days of delivery
  • Original Condition: Items must be unworn, unwashed, with tags attached
  • Proof of Purchase: Original receipt or order number required
  • Final Sale Items: Gift cards and selected designer items (marked as final sale) cannot be returned

How to Return or Exchange an Item

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sunflai Swimwear Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows: – Item Name: – Size/Color: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify size/color)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Please note that returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely package your item(s) in the original packaging if possible. Include a copy of your order confirmation or packing slip. Ship to:

Sunflai Swimwear Shop
Returns Department
2913 Hummingbird Way
Boston, US 02210

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Refund Process

When Will I Receive My Refund?

  • Processing Time: 3-5 business days after we receive your return
  • Credit Card/PayPal: 5-10 business days for the refund to appear on your statement
  • Original Payment Method: Refunds will be issued to the original payment method

Exchange Process

For exchanges, we’ll ship your new item once we receive and process your return. If the new item is more expensive, you’ll be charged the difference. If it’s less expensive, we’ll refund the difference.

Final Sale Items

The following items cannot be returned or exchanged:

  • Gift Cards
  • Items marked as “Final Sale”
  • Swimwear that has been worn, washed, or had tags removed

International Returns

For customers outside the United States:

  • You are responsible for any customs fees or import taxes associated with your return
  • Original shipping costs are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.